Trust us, we are just as excited for you to receive your merchandise! Most items will ship out within a business day of ordering. However, some orders may take 24-48 hours to process. We do not ship on Saturdays, Sundays, or holidays.
Domestic orders should arrive within a week of the date of the order, but due to COVID-19 we have being experiencing a lot of shipping delays. International shipments should arrive within two weeks. Similar to domestic shipping delays, we are experiencing a lot of shipping delays due to COVID-19, so we are now looking at upwards of 4 weeks. Need it faster? Shoot us an email at email@example.com and we can see what we can do to accommodate your needs with expedited shipping.
You are clearly detail oriented and like to know the nitty gritty. Not gonna lie…we like your style! We use the United States Postal Service (USPS) for all of our domestic shipments and and USPS or DHL for international shipments.
For domestic tracking you should be able to see it every step of the way.
For international, the tracking tends to be a little bit more “general” when it leaves the US, but you should be able to see when it enters your country and when it is delivered.
When products from the US enter different countries around the world the buyer can be charged a VAT or Duty Fee before the package can be collected. These import duty fees vary by country. Please be advised that you could be charged extra fees by your customs dept, and unfortunately we cannot be responsible for these fees.
We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control. First, check the tracking number you received via email. For domestic orders, the information should be pretty specific. For international orders, once the package leaves the US it usually has a period of very general information like it entered X Country. Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email and we will try our very best to help you figure out what is going on!
We want you to be happy with your purchase, so if for any reason you need to exchange or return your item, we are happy to take them back and find them a new home. We just ask that you take care of the cost of shipping the merchandise back. Just send us an email at firstname.lastname@example.org so we can be on the look out for your package. Feel free to use the same packaging we sent it to you in originally.
Kirrin Finch Returns Department
630 Flushing Ave
Brooklyn, NY 11206
We know you know it…but just a reminder, everything must still have the tags on, and be in unused condition.
We accept unworn garments for a full refund within 30 days of the delivery date. Of course you can try it on, just don't wear it on a night out dancing and then send it back to us:) Did you procrastinate and it is over the 30 days? No stress, we will accept merchandise returned up to 45 days from the delivery date, but you will need to ship it back at your own expense and we will just provide store credit.
Once we receive your “like new” merchandise back, we will process your refund/credit within 2 weeks. Also due to COVID-19 we are experiencing delays on return shipments so it may take longer than expected.
We will process your refund through your original form of payment within 2 weeks of the return.