Shipping and Returns

Shipping

DOMESTIC SHIPPING:

We offer free shipping and returns within the US for all orders of $95 and above, so you don’t have to stress. We want this process to be as easy as possible for you. For all orders under $95, we charge a small flat fee of $5.

INTERNATIONAL SHIPPING:

We offer shipping to our neighbors in Canada for a flat rate of $10 using USPS via Canada Post (duties are not included and may be charged by customs). We are now shipping with UPS for all other international destinations. It is a weight based rate that now includes customs and duties upfront. It's fast, reliable and fully trackable. 

WILL I GET A TRACKING NUMBER?

Definitely! As soon as we put your package in the mail, you’ll receive an email with a tracking number. It usually isn’t active right away, so hold your horses while the system updates the information. Once it goes live you’ll be able to watch your package make its way to you!

HOW LONG DOES IT TAKE?

Trust us, we are just as excited for you to receive your merchandise! Most items will ship out within a business day of ordering. However, some orders may take 24-48 hours to process. We do not ship on Saturdays, Sundays, or holidays.

Domestic orders should arrive within a week of the date of the order, but due to COVID-19 we have being experiencing a lot of shipping delays. International shipments should arrive within two weeks. Similar to domestic shipping delays, we are experiencing a lot of shipping delays due to COVID-19, so we are now looking at upwards of 4 weeks. Need it faster? Shoot us an email at yourfriends@kirrinfinch.com and we can see what we can do to accommodate your needs with expedited shipping.

WHICH MAIL CARRIER DO WE USE?

You are clearly detail oriented and like to know the nitty gritty. Not gonna lie…we like your style! We use the United States Postal Service (USPS) and UPS for all of our domestic shipments and international shipments.
For domestic tracking you should be able to see it every step of the way.
For international, we now use UPS and it is also fully trackable.

WILL I HAVE TO PAY CUSTOMS AND DUTIES ON INTERNATIONAL ORDERS?

We have recently transitioned over to a duties and taxes upfront service, so all international orders outside of Canada will be charge duties and taxes upfront to avoid surprise fees upon arrival. 

For Canadian shipments we do not currently offer duties paid at checkout, so please be advised that you could be charged extra fees by your customs dept, and unfortunately we cannot be responsible for these fees.  

HEY IT'S BEEN A WHILE, BUT MY ORDER ISN'T HERE, WHAT SHOULD I DO?

We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control. First, check the tracking number you received via email. For domestic orders, the information should be pretty specific. For international orders, once the package leaves the US it usually has a period of very general information like it entered X Country. Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email and we will try our very best to help you figure out what is going on!

Returns & Exchanges

DOMESTIC RETURNS & EXCHANGES:

For all orders of $95 and over within the US, one return shipping label per order is on us! We want you to be happy with your purchase, so if for any reason you need to exchange or return your item, you can create a return or an exchange using our automated return/exchange platform here. If you have any other questions just send us an email to yourfriends@kirrinfinch.com.

You can put it right back into the packaging that your items were originally shipped in. If you couldn’t contain your excitement and tore open that bag, no problem, you can use any shipping container. Just let us know so that we put the appropriate weight on the shipping label.
We know you know it…but just a reminder, everything must still have the tags on, and be in unused condition.

INTERNATIONAL RETURNS & EXCHANGES:

We want you to be happy with your purchase, so if for any reason you need to exchange or return your item, we are happy to take them back and find them a new home. We just ask that you take care of the cost of shipping the merchandise back. Just send us an email at yourfriends@kirrinfinch.com so we can be on the look out for your package. Feel free to use the same packaging we sent it to you in originally.

Kirrin Finch Returns Department
141 Flushing Ave, 
Building 77 Fl 11 Suite 03
Brooklyn
NY 11205

We know you know it…but just a reminder, everything must still have the tags on, and be in unused condition.

WHAT PACKAGING SHOULD I USE FOR AN EXCHANGE OR A RETURN?

You can put it right back into the envelope or box that your shirts were originally shipped in. If you couldn’t contain your excitement and tore open that bag, no problem, you can use any shipping container. Just let us know so that we put the appropriate weight on the shipping label if it is a domestic shipment.

HOW LONG DO I HAVE TO DECIDE IF I WANT TO KEEP THE ITEMS?

We accept unworn garments for a full refund within 30 days of the delivery date. Of course you can try it on, just don't wear it on a night out dancing and then send it back to us:) Did you procrastinate and it is over the 30 days? No stress, we will accept merchandise returned up to 45 days from the delivery date, but you will need to ship it back at your own expense and we will just provide store credit.

HOW LONG WILL IT TAKE FOR US TO PROCESS YOUR EXCHANGE OR RETURN?

Once we receive your “like new” merchandise back, we will process your refund/credit within 2 weeks. Also due to COVID-19 we are experiencing delays on return shipments so it may take longer than expected. 

HOW AND WHEN WILL I GET MY REFUND?

We will process your refund through your original form of payment within 2 weeks of the return.