What Payment Options Do You Accept?
We accept all major credits card, as well as Apple Pay, Google Pay and Paypal. We also accept Afterpay, which allows any order above $35 to be paid in 4 interest free installments.
Do You Offer Free Shipping And Returns?
We offer free shipping and returns within the U.S. for all orders over $100. For all US orders under $100, we charge a small flat fee of $5. If you want your package to arrive a little quicker, we offer USPS priority mail shipping for a flat fee of $7.
For orders to Canada, we charge a flat fee of $10. For all other international orders, we charge a flat fee of $15.
How Long Does It Take To Receive My Order?
Trust us, we are just as excited for you to receive your merchandise! Most items will ship out within one business day from when you placed the order. However, some orders may take 24-48 hours to process. Since we are a small business and fulfill all orders ourselves, we do not ship on Saturdays, Sundays, or holidays.
U.S. orders using standard shipping should arrive within a week of the date of the order. Priority mail orders will arrive within 2-3 days from when the package is sent out. International shipments should arrive within two weeks, although it may take longer depending on customs delays.
Do You Offer Expedited Shipping?
Yes we offer express shipping within the U.S. using USPS priority mail. We charge a flat fee of $7 for express shipping.
Will I Get A Tracking Number?
Definitely! As soon as we put your package in the mail, you’ll receive an email with a tracking number. It usually isn’t active right away, so hold your horses while the system updates the information. Once it goes live you’ll be able to watch your package make its way to you!
For domestic tracking you should be able to see updates every step of the way.
For international, the tracking tends to be a little bit more “general” when it leaves the US, but you should be able to see when it enters your country and when it is delivered.
If I Return An Item, Will Expedited Or International Shipping Costs Be Refunded?
We offer free shipping and returns in the U.S. on orders over $100 using standard shipping. If you choose express shipping or ship an order internationally, then choose to return, the shipping costs are not refunded.
Will I Have To Pay Customs And Duties On International Orders?
When products from the US enter different countries around the world the buyer may be charged a VAT or Duty Fee before the package can be collected. These import duty fees vary by country. Please be advised that you may be charged extra fees by your customs department, and unfortunately we cannot be responsible for these fees.
Hey It's Been A While, But My Order Isn't Here, What Should I Do?
We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control. First, check the tracking number you received via email. For domestic orders, the information should be pretty specific. For international orders, once the package leaves the US it usually has a period of very general information like it entered X Country. Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email and we will try our very best to help you figure out what is going on!