• Help & FAQs

Have a question about Kirrin Finch products, or just need some more information? Click on one of the sections below to find the answer. If you still can't find what you are looking for shoot us an email at yourfriends@kirrinfinch.com. We will get back to you as soon as possible!

SHIPPING & ORDERS

What Payment Options Do You Accept?

We accept all major credits card, as well as Apple Pay, Google Pay and Paypal. We also accept Afterpay, which allows any order above $35 to be paid in 4 interest free installments.

Do You Offer Free Shipping And Returns?

We offer free shipping and returns within the U.S. for all orders over $100. For all US orders under $100, we charge a small flat fee of $5. If you want your package to arrive a little quicker, we offer USPS priority mail shipping for a flat fee of $7. For orders to Canada, we charge a flat fee of $10. For all other international orders, we charge a flat fee of $15.

How Long Does It Take To Receive My Order?

Trust us, we are just as excited for you to receive your merchandise! Most items will ship out within one business day from when you placed the order. However, some orders may take 24-48 hours to process. Since we are a small business and fulfill all orders ourselves, we do not ship on Saturdays, Sundays, or holidays. U.S. orders using standard shipping should arrive within a week of the date of the order. Priority mail orders will arrive within 2-3 days from when the package is sent out. International shipments should arrive within two weeks, although it may take longer depending on customs delays.

Do You Offer Expedited Shipping?

Yes we offer express shipping within the U.S. using USPS priority mail. We charge a flat fee of $7 for express shipping.

Will I Get A Tracking Number?

Definitely! As soon as we put your package in the mail, you’ll receive an email with a tracking number. It usually isn’t active right away, so hold your horses while the system updates the information. Once it goes live you’ll be able to watch your package make its way to you! For domestic tracking you should be able to see updates every step of the way. For international, the tracking tends to be a little bit more “general” when it leaves the US, but you should be able to see when it enters your country and when it is delivered.

If I Return An Item, Will Expedited Or International Shipping Costs Be Refunded?

We offer free shipping and returns in the U.S. on orders over $100 using standard shipping. If you choose express shipping or ship an order internationally, then choose to return, the shipping costs are not refunded.

Will I Have To Pay Customs And Duties On International Orders?

When products from the US enter different countries around the world the buyer may be charged a VAT or Duty Fee before the package can be collected. These import duty fees vary by country. Please be advised that you may be charged extra fees by your customs department, and unfortunately we cannot be responsible for these fees.

Hey It's Been A While, But My Order Isn't Here, What Should I Do?

We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control. First, check the tracking number you received via email. For domestic orders, the information should be pretty specific. For international orders, once the package leaves the US it usually has a period of very general information like it entered X Country. Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email and we will try our very best to help you figure out what is going on!

RETURNS & EXCHANGES

What Is Your Return & Exchange Policy?

For all orders over $100 within the US, one return shipping label is on us! If you want to exchange an item we will provide one return label and ship out the new item for free. For additional exchange and returns you will be expected to pay for shipping. All returned and exchanged items must still have the tags on, and be in unused condition.

How Do I Go About Returning or Exchanging An Item?

If for any reason you need to exchange or return your item, just send us an email with your name and order number at yourfriends@kirrinfinch.com and we will send you a return shipping label.

I Live Outside The US, What Do I Do If I Want To Return An Item?

We want you to be happy with your purchase, so if for any reason you need to exchange or return your item, we are happy to take them back and find them a new home. We just ask that you take care of the cost of shipping the merchandise back. Just send us an email at yourfriends@kirrinfinch.com so we can be on the look out for your package. Feel free to use the same packaging we sent it to you in originally.

 

Kirrin Finch Returns Department

630 Flushing Ave

5th Floor

Brooklyn, NY 11206

 

We know you know it…but just a reminder, everything must still have the tags on, and be in unused (unworn, unwashed) condition.

What Packaging Should I Use For An Exchange Or A Return?

You can put it right back into the envelope or box that your shirts were originally shipped in. If you couldn’t contain your excitement and tore open that bag, no problem, you can use any shipping container. Just let us know so that we put the appropriate weight on the shipping label if it is a domestic shipment.

How Long Do I Have To Decide If I Want To Keep The Items?

We accept unworn garments for a full refund within 30 days of the delivery date. Of course you can try it on, just don't wear it on a night out dancing and then send it back to us :). Did you procrastinate and it is over the 30 days? No stress, we will accept merchandise returned up to 45 days from the delivery date, but you will need to ship it back at your own expense and we will just provide store credit.

How Long Will It Take For Us To Process Your Exchange Or Return?

Once we receive your “like new” merchandise back, we will process your refund/credit within a week.

SIZE & FIT

How Can I Figure Out My Size?

Our fit and size guide is the best place to figure out what size will work best for you. Need more help? Contact us and we’d be happy to help you get sorted!

I Don't Wear Women's Clothes, How Do Kirrin Finch Sizes Compare To Men's Sizes?

Kirrin Finch garments take into consideration a woman's hips and chest, so there will be a little bit more room around the hips and bust area, unlike men's shirts that will usually be tight in these areas. In terms of sizing, the easiest way to determine what size you will be in our shirts is to measure the circumference around the smallest part of your waist and the fullest part of your chest and compare that to our body measurement sizing chart.

I Wear A Chest Binder/Have Had Top Surgery. Will The Shirts Fit Me?

Yes! The extra room in the chest area does not affect how shirts fit our trans and non-binary friends.

Do Your Shirts Fit Men?

Kirrin Finch shirts are designed for smaller frames. The best way to get an idea of whether our shirts will fit you or not is by checking out our size chart here.

When Are You Planning To Release Larger and Taller Sizes?

Currently we offer 11 sizes in a range from 0-20. However, we understand that there are many people looking for sizes that go beyond this range. We are hoping to continue expanding our size range as we grow as a business.

PRODUCT INFORMATION

Why Are Your Products Priced The Way They Are?

We understand that our price can be prohibitive. We decided to manufacture our clothing in the USA which ensures fair labor practices. We also use sustainable materials. Both these things push up the price but also make sure we are being ethical and sustainable. As we grow larger we can begin to get quantities of scale and pay less for our manufacturing, so hopefully in the future we will offer a wider variety of price points that work for more customers.

Where Are Your Products Made?

The majority of our button-up shirts, t-shirts and pants are manufactured in midtown Manhattan in the Garment District. Our dress shirts are manufactured in Italy. Our bow ties and pocket squares are made in Long Island, New York by a hand sewer. Our hats are manufactured in Japan.

Your Products Are Often Sold Out, When Will They Be Re-Stocked?

We are a small business so make our clothing runs in small batches. We try to re-stock our popular items within a few months of release. The best way to find out about re-stock is to sign up for the waitlist for any items you are interested in, or shoot us an e-mail to find out if and when we may be restocking an item.

Do You Offer Custom Clothing?

We do not offer custom clothing. Everything we make is ready-to-wear. In our shirts and pants there is only a 1-1.5 inch difference between each size, so there is a good chance you will find an item that fits well.

GARMENT CARE & REPAIR

How Should I Care For My Garments?

We encourage cold water washing and hang drying of all of our clothes. Since about 90 percent of the energy consumed while running a load is used to

heat the water, by using cold water you are reducing the amount of energy

needed to conduct a load of laundry (yes, Mother Earth might hug you).

What Happens If An Item Arrives Damaged?

We stand behind every product we make. If there is an issue with your purchase please e-mail us to let us know. In your email, include your name, order number, and the reason for the damage or defect. Please attach at least one image of the affected area so we can better assist you.

GENERAL

Do You Have A Storefront?

While we do not have a traditional storefront, we welcome visitors to our Brooklyn office to try on apparel. Contact us to schedule an appointment! If you are not in Brooklyn, don’t worry about not getting your size right the first time around! We do free shipping and returns for orders over $100 in the U.S., and are more than happy to help you find the right size.

How Can I Apply To Be A Model or Dapper Scout?

Our Dapper Scouts are community ambassadors with kick-ass style. Apply here!

You can apply to be a model here. Please note that all of our photoshoots take place in New York, so models must be New York based or willing to travel to New York. We keep all applications on file, and will contact selected prospective models about next steps.